RETURN POLICY
RETURNS & EXCHANGES POLICY
We take pride in the quality of our products and aim to ensure customer satisfaction.
CHANGE OF MIND
All sales are final.
We do not offer refunds or exchanges for change of mind, incorrect sizing, or general wear and tear, except where required by South African consumer law.
DEFECTIVE OR INCORRECT ITEMS
If you receive an item that is defective or incorrect, please contact us within 7 days of delivery at:
Please include:
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Your order number
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A brief description of the issue
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Clear photos of the item received
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In line with the Consumer Protection Act, approved claims may qualify for a repair, replacement, or refund, depending on the circumstances.
EXCHANGES (IF APPROVED)
Exchanges are permitted at our discretion and subject to stock availability.
To be eligible:
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Items must be unworn, unwashed, and unused
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Items must be returned in their original packaging with all tags attached
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Items that show signs of wear, damage, or alteration will not be accepted.
SALE ITEMS
Sale items are final sale and are not eligible for return or exchange unless the item is defective or incorrect.