PRIVACY POLICY


PRIVACY POLICY

Last updated: 02/01/2026

Grade Africa (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from gradeafrica.com.

1. INFORMATION WE COLLECT

When you interact with our website, we may collect the following information:

Personal Information

    • Name and surname

    • Email address

    • Phone number

    • Shipping and billing address

    • Payment information (processed securely via third-party payment providers)

Automatically Collected Information

    • IP address

    • Browser type and device information

    • Pages visited and actions taken on the site

    • Cookies and similar tracking technologies

2. HOW WE USE YOUR INFORMATION

We use your information to:

    • Process and fulfil orders

    • Communicate with you about purchases, deliveries, or support queries

    • Send marketing emails or messages (only if you opt in)

    • Improve our website, products, and customer experience

    • Detect fraud and ensure site security

    • Comply with legal and regulatory obligations

3. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your information with trusted third parties only when necessary, including:

    • Payment processors

    • Shipping and logistics partners

    • Website hosting and analytics providers

    • Email and marketing platforms

All third parties are required to protect your data and use it only for the purposes specified.

4. COOKIES

We use cookies to:

    • Enable core website functionality

    • Understand how visitors use our site

    • Improve performance and user experience

You can choose to disable cookies through your browser settings, but some site features may not function properly.

5. DATA SECURITY

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.

Payment details are processed securely and are never stored directly on our servers.

6. YOUR RIGHTS

Depending on your location, you have the right to:

    • Access the personal information we hold about you

    • Request correction or deletion of your information

    • Withdraw consent for marketing communications

    • Request that we restrict or stop processing your data

To exercise any of these rights, please contact us using the details below.

7. DATA RETENTION

We retain your personal information only for as long as necessary to:

    • Fulfil the purposes outlined in this policy

    • Comply with legal, accounting, or reporting requirements

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

10. CONTACT US

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Email: info@gradeafrica.com
Website: www.gradeafrica.com