• FAQs

General Questions

What is Grade Online Store?

Grade is an online sneaker and streetwear store, offering authentic premier products fresh off the shelves.

Are all the products offered on the Grade online store real?

Yes. Grade Online Store guarantees 100% authenticity. Grade does not sell, deal or accept fake/rip-offs of the brands displayed. The pictures are all shot in-house therefore you see what you buy.

Are the product images displayed on gradeafrica.com an accurate representation of the product?

Yes. All imagery is shot in-house, and is of the actual product which you will receive. We aim to provide the highest clarity we can offer.

Can I track and trace my delivery on my order?

Yes. A tracking number for each order will be provided via email.

I have found a product I wish to purchase but I cannot select my size?

If your size is out of stock, contact us HERE and query if we can source that specific product in your size.

Shopping Questions

How do I order and pay for my products?

You can pay securely online via credit card or EFT.

Are payments to Grade Online Store safe and secure?

Yes. Every payment method available is protected by numerous security implementations and is 100% secure.

How long can I expect to wait for my delivery?

Your products will be delivered to your chosen address within 3 working days after purchase.

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